Shipping limits

Einstein Fitness ships products to the Memphis, TN Metropolitan Statistical Area that includes some parts, but not all, of West Tennessee, Eastern Arkansas, and Northern Mississippi. Some products are limited in availability in some areas due to manufacturer's limitations. 

Customer guarantee

We freely provide refunds for products that are returned to us in their original, new condition and in original packaging less any shipping charges within 30 days of purchase. All returns are subject to a 20% restocking fee and a $150.00 USD shipping fee. E-mail us with requests for refunds on any service you have received. Any returns must be shipped freight prepaid unless there has been an error in shipment. Any warranty that we administer does not include shipping charges.

Return policy

Thank you for your order. We attempt to ship your order as quickly as possible and most in-stock items ship the next business day for all orders received by midnight CST on any business day. Select products may be drop shipped or placed as a special order. This will add additional handling time to your order. If you have placed a drop ship o

r special order via our website or one of our online channels we will contact you via email to notify you. If you placed the order via our call center you will be notified at the time of purchase. Special order items are non-returnable.

Products may be returned in NEW CONDITION within 30 days of invoice date for a refund or exchange. The refund will be based on the PURCHASE PRICE of the item in question and subject to a 20% RESTOCKING FEE. The refund does NOT include shipping charges. All retuned items will be charged a $150.00 USD shipping fee to cover the cost of the original shipment. 

It is the customer's responsibility to contact our customer service department if a defective or incompatible product is sent in order to get a replacement.

Do not go out and buy the product from another supplier before contacting us! Otherwise you will still be subject to the Restocking Fee! We will quickly take care of any warranty issue that you may have.  If you are returning an item make sure to include a copy of the original invoice sent to you inside the package and a note explaining the issue. If your shipment came directly from the manufacturer send it to our warehouse, not theirs, if you send it to anyone except us we will be unable to credit anything to your account, because we obviously do not have your part so there is nothing that we can credit, and many factories, unlike Einstein Fitness, do not accept returns. Please insure your shipment. We are not responsible for damaged, lost, or misdirected shipments. Package your return carefully to avoid damage. Credit card payments will be refunded via a credit that will appear on your statement upon a successful return. This credit can take 7 business days to post to your statement; this depends on your bank or Credit Card Company. Check and money order payments will be mailed a check within 7 business days upon a successful return. If you have any questions regarding your order, feel free to email us at sales@einsteinfitness.com

All returns should be shipped to:
Einstein Fitness
Return Department
- 3508 Tchulahoma Rd. – Memphis, TN 38118

Payment options

We accept Visa, Master Card, American Express, Discover as credit card options. We also accept cash, checks, and money orders made out to Einstein Fitness via US Mail for any prepayment of an order. We do accept purchase orders from Federal, State and Municipal governments, Hospitals, and Colleges and Universities. Purchase orders are not accepted from any other type of organization.

Sales Tax

Einstein Fitness collects sales tax for all orders in the jurisdiction and municipalities that we ship to or install our products.  Although we are located in Tennessee, and we deliver and assemble an order for you in Mississippi, we will charge you Mississippi sales tax on the order.

Collection & Use of Personal Information

We collect the following personal information from you

We also collect the following information from you

As is true of most Web sites, we automatically gather information about your computer such as your IP address, browser type, referring/exit pages, and operating system.

Choice/Opt-Out

You may choose to stop receiving our newsletter or marketing emails by following the unsubscribe instructions included in these emails or you can contact us at sales@einsteinfitness.com  

Information Sharing

We will share your personal information with third parties only in the ways that are described in this privacy statement. We do not sell your personal information to third parties.

We may provide your personal information to companies that provide services to help us with our business activities such as shipping your order or offering customer service. These companies are authorized to use your personal information only as necessary to provide these services to us.

Google Wallet

If you choose to use Google Wallet to finalize and pay for your order, you will provide your credit card number directly to Google Wallet. Google's privacy policy will apply to the information you provide on the Google Wallet web site.

PayPal

If you choose to use PayPal to finalize and pay for your order, you will provide your credit card number, directly to PayPal. PayPal's privacy policy will apply to the information you provide on the PayPal Web site.

Third Party E-Commerce Solutions Provider

Our shopping cart is hosted by our e-commerce solutions provider. They host our ordering system, and collect your billing information directly from you for the purpose of processing your order. This company does not use this information for any other purpose.

Security

The security of your personal information is important to us. We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, we cannot guarantee its absolute security. If you have any questions about security on our Web site, you can contact us at sales@einsteinfitness.com 

We provide two means for you to make a purchase on our site. You can either use our order form or a third party payment option. If you use our shopping cart, the transmission of sensitive information collected on our order form is encrypted using secure socket layer technology (SSL). If you choose to use a third party payment option to pay for your order, its privacy statement and security practices will apply to your information. We encourage you to read that privacy statement before providing your information.

Cookies & Other Tracking Technologies

We may use cookies, for example, to keep track of your preferences and profile information. Cookies are also used to collect general usage and volume statistical information that does not include personal information.

We use another company to place cookies on your computer to collect non-personally identifiable information to compile aggregated statistics for us about visitors to our site.

Web beacons

Our Web pages contain electronic images known as Web beacons (sometimes called single-pixel gifs) and are used along with cookies to compile aggregated statistics to analyze how our site is used and may be used in some of our emails to let us know which emails and links have been opened by recipients. This allows us to gauge the effectiveness of our customer communications and marketing campaigns.

Our Web pages may also contain electronic images known as Web beacons (sometimes called single-pixel gifs) that are set by our third party partners. Web beacons are used along with cookies enabling our partners to compile aggregated statistics to analyze how our site is used.

We use a third party to gather information about how you and others use our Web site. For example, we will know how many users access a specific page and which links they clicked on. We use this aggregated information to understand and optimize how our site is used.

Links to Other Web Sites

Our Site includes links to other Web sites whose privacy practices may differ from those of Treadmill Doctor. If you submit personal information to any of those sites, your information is governed by their privacy statements. We encourage you to carefully read the privacy statement of any Web site you visit.